Refund Policy

Refund Policy

Refund Policy
Effective Date: 06-Oct-2023

App Name: ROKAIYA or Website Name: Rokaiya.com | Company Name: ROKAIYA GOODS TRADERS (OPC) PRIVATE LIMITED

1. Banned States
   Playing cash rummy games is not permitted in the states of Andhra Pradesh, Assam, Tamil Nadu, Meghalaya, Nagaland, Odisha, Sikkim, and Telangana. Please ensure you are in a region where such games are allowed before participating.

2. Skill Gaming
   Rummy is recognized as a game of skill. You can enjoy playing real money rummy games on our platform, where your skill and strategy determine your success. Always play responsibly.

Welcome to ROKAIYA, an exhilarating real money rummy game developed by ROKAIYA GOODS TRADERS (OPC) PRIVATE LIMITED. This Refund Policy outlines the terms and conditions regarding refunds for transactions made on the ROKAIYA platform. By using ROKAIYA, you agree to abide by this Refund Policy.

1. Real Money Transactions:

a. ROKAIYA facilitates real money transactions for gaming purposes.
b. Users are responsible for understanding the risks associated with real money gaming.

2. No Refund for Lost Rounds:

a. ROKAIYA does not offer refunds for losses incurred during gameplay.
b. Real money transactions on ROKAIYA are final, and no refunds will be provided if a player loses a round.

3. Technical Issues:

a. In the event of technical malfunctions or disruptions affecting gameplay, ROKAIYA will make reasonable efforts to address and resolve the issues promptly.
b. Refunds will be considered on a case-by-case basis for genuine technical issues that significantly impact the gaming experience.

4. Unauthorized Transactions:

a. If a user suspects unauthorized transactions on their account, they must report it to ROKAIYA immediately.
b. ROKAIYA will investigate unauthorized transactions and may refund the amount at its discretion.

5. Refund Settlement Timeline:

a. In cases where a refund is granted, the settlement of the refunded amount will be processed within up to 7 working days from the date of approval.
b. The refund will be made using the same payment method that was used for the original transaction.